Returns & Exchanges

At CÍ OFFICIAL, we want you to be completely satisfied with your purchase. If your items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a refund.

3

Label and Ship

Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized collection point.

4

Quality Check and Refund

Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing