Frequently Asked Questions

Everything you need to know about your CÍ OFFICIAL experience.

What is the standard shipping time for orders?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our structured pieces or staying true to size for our oversized collections.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all CÍ OFFICIAL tags still attached.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay in select regions.

Are your garments sustainably produced?

Quality and ethics are at our core. We work with certified manufacturers to ensure fair labor practices and utilize high-quality, durable materials designed to last beyond seasonal trends.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer service team via live chat or email.